Something not working?

Common questions

The recorded tab is black

The page is almost certainly protected content. Simple Web Recorder does not bypass DRM, HDCP, or capture restrictions, so protected video may record as black, blank, or silent. This is expected and cannot be worked around.

My recording has no tab audio

Window and full-screen capture only include audio when the selected source and your operating system support it. Tab capture is the reliable path for tab audio.

I hear an echo or feedback

Use headphones when tab monitoring and microphone narration are both on. The microphone is never routed to your speakers, but your speakers can still feed back into the microphone.

Whisper or AI voiceover will not start

These download their model once, on first use, and cache it. They need a working connection for that first download and then run entirely offline. They are Pro features.

My recording stopped early

Chrome limits how much a site may store. When storage runs low the recorder finalizes what it has rather than losing the take. Free up disk space or delete old recordings from the Library.

Closing the popup stopped my recording

It should not — recording is owned by a background document, not the popup. If closing the popup ends a recording, that is a bug worth reporting.

Billing

Pro subscriptions are handled by ExtensionPay and processed through Stripe. Card details are entered only on Stripe's hosted checkout page and are never seen by this extension or its developer. For refunds or billing changes, open a support issue.

Privacy

The full privacy policy explains exactly what stays on your device and the only two network paths the extension uses.