Support

Simple JLPT Prep

Contact

Email support@rippaxlabs.com. Include whether you use iPhone, iPad, or Android; your operating-system and app versions; device model; JLPT level; and a short description of what happened. Never send passwords or other sensitive information.

Which JLPT levels are included?

The app includes selectable N5, N4, N3, N2, and N1 study libraries.

Can the content be updated?

Yes. The app ships with a bundled study library and may download reviewed dictionary, lesson, image, or immersive-content updates when supported by the installed version and connected to the internet. A validated downloaded file replaces an older copy only after it is complete; bundled or last-good content remains available when the network is unavailable.

Does it work offline?

Bundled lessons, practice, progress, review, and device speech work offline. Dictionary results and immersive media may require a network connection unless their data has already been downloaded.

How do I manage or restore Pro?

Open the Simple JLPT Pro screen and choose Restore Purchases to recover an eligible monthly, annual, or lifetime purchase made with the current Apple Account or Google Play account. Monthly and annual subscriptions can be managed or canceled in the App Store or Google Play account settings for the platform where you purchased. Apple and Google entitlements are separate because the app has no shared account system.

What happens to my photos?

Photos you choose for vocabulary stickers are processed on your device. The app stores the resulting sticker locally and does not upload the photo.

How do I remove my data?

Delete saved words or stickers from their in-app lists. Deleting the app removes its local data from the device, subject to backups that you control.